EMPLOYEE TRAINING ON IMPROVING PERFORMANCE IN FRONT OFFICE KHAS TUGU HOTEL YOGYAKARTA

Kevin, Naufal Koentjoro (2022) EMPLOYEE TRAINING ON IMPROVING PERFORMANCE IN FRONT OFFICE KHAS TUGU HOTEL YOGYAKARTA. D4 thesis, Poltekpar NHI Bandung.

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Abstract

Employee training is one of the most important factors to improve employee’s performance. The purpose of training is to give and ensure that the employees skill is already up to standard of the company, and with the right training, employees can definitely improve their skills and consistency. KHAS Tugu Hotel Yogyakarta is one of the hotels that maintain their operation going throughout the pandemic era in 2020. In that time period, the hotel held as many training activities to compensate for the drastically low occupancy and keeping their amount of training to achieve the training hour requiremen every year in order to maintain and improve the performance of their employees. This research aims to identify employee training to improve performance in Front Office KHAS Tugu Hotel Yogyakarta. This research will use the qualitative approach by using the study case method where the researcher will explore the details about employee training and their performance. Data collection technique will be done using observation, interviews, and reference to several literature studies. The result of the data collection will be reduced, analyzed and ultimately will provide a thorough conclusion. After conducting a research on employee training on improving performance in Front Office KHAS Tugu Hotel Yogyakarta, the researcher found that the training program and employee performance in the hotel is already up to the standard. In the last chapter, the researcher will provide conclusions and recommendations for KHAS Tugu Hotel Yogyakarta. Keywords: Training, Employee, Performance, Pandemic

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