How to cite this paper
Sutono, A. (2019). Supply chain management: implementation issues and research opportunities in tourism industry.Uncertain Supply Chain Management, 7(3), 427-438.
Refrences
Abdullateef, A. O. (2011). The Impact of Customer Relationship Management on Caller Satisfactions in Customer Contact Centers: Evidence from Malaysia. Universiti Utara Malaysia.
Alavi, M., & Leidner, D. E. (2001). Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS quarterly, 25(1), 107-136.
Appiah-Adu, K., & Singh, S. (1998). Customer orientation and performance: a study of SMEs. Management Decision, 36(6), 385-394.
Briandana, R., Doktoralina, C. M., & Sukmajati, D. (2018). Promotion analysis of marine tourism in Indonesia: A case atudy. European Research Studies Journal, 21(1), 602–613
Brockman, B. K., Jones, M. A., & Becherer, R. C. (2012). Customer orientation and performance in small firms: Examining the moderating influence of risk‐taking, innovativeness, and opportunity focus. Journal of Small Business Management, 50(3), 429-446.
Bueren, A., Schierholz, R., Kolbe, L., & Brenner, W. (2004). Customer knowledge management-improving performance of customer relationship management with knowledge management. Paper presented at the System Sciences, 2004. Proceedings of the 37th Annual Hawaii International Conference on.
Chen, M.-H. (2010). The economy, tourism growth and corporate performance in the Taiwanese hotel industry. Tourism Management, 31(5), 665-675.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295-336.
Croteau, A. M., & Li, P. (2003). Critical success factors of CRM technological initiatives. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration, 20(1), 21-34.
Denzin, N. K., & Lincoln, Y. S. (2005). The Sage handbook of qualitative research. Sage Publications Ltd.
Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: what are they? Strategic Management Journal, 21(10‐11), 1105-1121.
Erdogan, A. I. (2016). Investigating the demand of small hotel and restaurant businesses for bank financing: The case of Turkey. Journal of Empirical Studies, 3(1), 1-6.
Farjoun, M. (2002). Towards an organic perspective on strategy. Strategic Management Journal, 23(7), 561-594.
Gloet, M., & Terziovski, M. (2004). Exploring the relationship between knowledge management practices and innovation performance. Journal of Manufacturing Technology Management, 15(5), 402-409.
Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214.
Guenzi, P., & Troilo, G. (2006). Developing marketing capabilities for customer value creation through Marketing–Sales integration. Industrial Marketing Management, 35(8), 974-988.
Gunawan, M. (1999). Indonesian tourism: development policies and the challenge for research and education. Pookong, K. and King, B. Asia-Pacific Tourism; Regional Cooperation, Planning and Development.: Hospitality Press, Victoria, 147-164.
Hameed, W. U., Basheer, M. F., Iqbal, J., Anwar, A., & Ahmad, H. K. (2018). Determinants of Firm’s open innovation performance and the role of R & D department: an empirical evidence from Malaysian SME’s. Journal of Global Entrepreneurship Research, 8(1), 29.
Hamel, G., & Prahalad, C. (1990). Strategic intent. Harvard Business Review, 67(3), 63-76.
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing New challenges to international marketing (pp. 277-319): Emerald Group Publishing Limited.
Holjevac, I. A. (2003). A vision of tourism and the hotel industry in the 21st century. International Journal of Hospitality Management, 22(2), 129-134.
Hussien, F. M., & Jones, E. (2016). The requirements of disabled customers: a study of British customers in Egyptian hotels. Journal of Tourism Management Research, 3(2), 56-73.
Imran, M., Hameed, W., Ul,, & Haque, A., UL, . (2018). Influence of industry 4.0 on the production and service sectors in Pakistan: Evidence from textile and logistics industries. Social Sciences, 7(12), 246.
Khan, R. E. A., & Rasheed, M. K. (2016). Political economy of tourism in Pakistan: The role of terrorism and infrastructure development. Asian Development Policy Review, 4(2), 42-50.
Kothari, T., Hu, C., & Roehl, W. S. (2005). e-Procurement: an emerging tool for the hotel supply chain management. International Journal of Hospitality Management, 24(3), 369-389.
Kotler, P., & KELLER, L. (2005). Kevin. Marketing management, 348.
Lee, C.-C., & Chang, C.-P. (2008). Tourism development and economic growth: A closer look at panels. Tourism Management, 29(1), 180-192.
Lindquist, J. A. (2009). The anxieties of mobility: Migration and tourism in the Indonesian borderlands. University of Hawaii Press.
Mayan, S. N. A., & Nor, R. M. (2017). Prospects and challenges of ecotourism sector and poverty eradication in Sabah: The case of orangutans and Mabul Island. Global Journal of Social Sciences Studies, 3(1), 1-12.
McEachern, M., & Warnaby, G. G. (2005). Improving customer orientation within the fresh meat supply chain: A focus on assurance schemes. Journal of Marketing Management, 21(1-2), 89-115.
Mohammad, A. A. M. (2014). The mediating effect of marketing capabilities on the relationship between customer relationship management (CRM) dimensions and hotel performance. Universiti Utara Malaysia.
Mohammed, A. A., & Rashid, B. (2012). Customer Relationship Management (CRM) in hotel industry: A framework proposal on the relationship among CRM dimensions, marketing capabilities, and hotel performance. International Review of Management and Marketing, 2(4), 220-230.
Morgan, N. A., Vorhies, D. W., & Mason, C. H. (2009). Market orientation, marketing capabilities, and firm performance. Strategic Management Journal, 30(8), 909-920.
Mueller, H., & Kaufmann, E. L. (2001). Wellness tourism: Market analysis of a special health tourism segment and implications for the hotel industry. Journal of Vacation Marketing, 7(1), 5-17.
Oh, C.-O. (2005). The contribution of tourism development to economic growth in the Korean economy. Tourism Management, 26(1), 39-44.
Okon, E. O. (2014). Inbound tourism and social factors in Nigeria: Evidence from an Ardl-Ecm Model. Asian Journal of Economics and Empirical Research, 1(2), 40-47.
Pekovic, S., & Rolland, S. (2016). Customer orientation and firm’s business performance: A moderated mediation model of environmental customer innovation and contextual factors. European Journal of Marketing, 50(12), 2162-2191.
Piercy, N. F. (2002). Market-led Strategic Change: A Guide to Transforming the Process of Going to Market. 3rd edn Oxford: Butterworth-Heinemann.
Pine, R. J., Lam, T., & Zhang, H. Q. (2013). Tourism and hotel development in China: From political to economic success. Routledge.
Pulendran, S., & Speed, R. (1996). Planning and doing: the relationship between marketing planning styles and market orientation. Journal of Marketing Management, 12(1-3), 53-68.
Reinartz, W., Haenlein, M., & Henseler, J. (2009). An empirical comparison of the efficacy of covariance-based and variance-based SEM. International Journal of research in Marketing, 26(4), 332-344.
Roe, D., & Urquhart, P. (2001). Pro-poor tourism: harnessing the world's largest industry for the world's poor: IIED London.
Roudi, S., Arasli, H., & Akadiri, S. S. (2018). New insights into an old issue–examining the influence of tourism on economic growth: evidence from selected small island developing states. Current Issues in Tourism, 1-21.
Schmidgall, R. S. (2002). Hospitality industry managerial accounting: Educational Institute of the American Hotel & Lodging Association.
Shah, S. M. M., Ali, R., Dahri, A. S., Ahmed, N., & Brohi, Z. A. M. (2018). Determinants of job satisfaction among Nurses: Evidence from South Asian Perspective. Journal of Academic Research in Business and Social Sciences, 8(5), 19-26.
Shi, J., & Yip, L. (2007). Driving innovation and improving employee capability: The effects of customer knowledge sharing on CRM.
Sik Jeong, J., & Hong, P. (2007). Customer orientation and performance outcomes in supply chain management. Journal of Enterprise Information Management, 20(5), 578-594.
Slobodan, Č., Vladimir, M., & Ivana, B. (2015). The contribution of tourism industry on the GDP growth of Western Balkan countries. Industrija, 43(3), 159-170.
Slotegraaf, R. J., & Dickson, P. R. (2004). The paradox of a marketing planning capability. Journal of the Academy of Marketing Science, 32(4), 371-385.
Tajeddini, K., & Trueman, M. (2008). Effect of customer orientation and innovativeness on business performance: a study of small-sized service retailers. International Journal of Entrepreneurship and Small Business, 6(2), 280-295.
Taqi, M., Ajmal, M & Ansari, M.S (2018). Financial efficiency of India tourism development corporation (ITDC) limited: An empirical study. Journal of Tourism Management Research, 5(1): 14-22.
Theodosiou, M., Kehagias, J., & Katsikea, E. (2012). Strategic orientations, marketing capabilities and firm performance: An empirical investigation in the context of frontline managers in service organizations. Industrial Marketing Management, 41(7), 1058-1070.
UNWTO. (2012). Tourism Highlight 201 2, World Tourism Organization. Retrieved April 29 ,201 3from http://dtxtq4w60xqpw.cloudfront.net/sites/alI/fi1es/docpdf/unwtohi~hIights12enhr I.pdf.
UNWTO. (2013). Tourism Highlight 20 13, World Tourism Organization. Retrieved August 1 ,20 13from http://ln kt.unwto.org/en/pub1ication/unwto-tourismhighlights-20 13-edition.
Vorhies, D. W., Orr, L. M., & Bush, V. D. (2011). Improving customer-focused marketing capabilities and firm financial performance via marketing exploration and exploitation. Journal of the Academy of Marketing Science, 39(5), 736-756.
Yu-Chi, S. (2018). Revisiting the tourism-led growth hypothesis in a dual model using Mwald Granger causality analysis. Asian Economic and Financial Review, 8(8), 1102-1110.
Yu-Chi, S., & Lin, H. P. (2018). Causality relationship between tourism, foreign direct investment and economic growth in Taiwan. Asian Journal of Economic Modelling, 6(3), 287-293.
Yueh, C., Lee, Y., & Barnes, F. B. (2010). The effects of leadership styles on knowledge-based customer relationship management implementation. International Journal of Management and Marketing Research, 3(1), 1-19.
Zack, M., McKeen, J., & Singh, S. (2009). Knowledge management and organizational performance: an exploratory analysis. Journal of Knowledge Management, 13(6), 392-409.
Zailani, S., Omar, A., & Kopong, S. (2011). An exploratory study on the factors influencing the non-compliance to halal among hoteliers in Malaysia. International Business Management, 5(1), 1-12.
Zhu, Z., & Nakata, C. (2007). Reexamining the link between customer orientation and business performance: The role of information systems. Journal of Marketing Theory and Practice, 15(3), 187-203.
Alavi, M., & Leidner, D. E. (2001). Knowledge management and knowledge management systems: Conceptual foundations and research issues. MIS quarterly, 25(1), 107-136.
Appiah-Adu, K., & Singh, S. (1998). Customer orientation and performance: a study of SMEs. Management Decision, 36(6), 385-394.
Briandana, R., Doktoralina, C. M., & Sukmajati, D. (2018). Promotion analysis of marine tourism in Indonesia: A case atudy. European Research Studies Journal, 21(1), 602–613
Brockman, B. K., Jones, M. A., & Becherer, R. C. (2012). Customer orientation and performance in small firms: Examining the moderating influence of risk‐taking, innovativeness, and opportunity focus. Journal of Small Business Management, 50(3), 429-446.
Bueren, A., Schierholz, R., Kolbe, L., & Brenner, W. (2004). Customer knowledge management-improving performance of customer relationship management with knowledge management. Paper presented at the System Sciences, 2004. Proceedings of the 37th Annual Hawaii International Conference on.
Chen, M.-H. (2010). The economy, tourism growth and corporate performance in the Taiwanese hotel industry. Tourism Management, 31(5), 665-675.
Chin, W. W. (1998). The partial least squares approach to structural equation modeling. Modern Methods for Business Research, 295(2), 295-336.
Croteau, A. M., & Li, P. (2003). Critical success factors of CRM technological initiatives. Canadian Journal of Administrative Sciences/Revue Canadienne des Sciences de l'Administration, 20(1), 21-34.
Denzin, N. K., & Lincoln, Y. S. (2005). The Sage handbook of qualitative research. Sage Publications Ltd.
Eisenhardt, K. M., & Martin, J. A. (2000). Dynamic capabilities: what are they? Strategic Management Journal, 21(10‐11), 1105-1121.
Erdogan, A. I. (2016). Investigating the demand of small hotel and restaurant businesses for bank financing: The case of Turkey. Journal of Empirical Studies, 3(1), 1-6.
Farjoun, M. (2002). Towards an organic perspective on strategy. Strategic Management Journal, 23(7), 561-594.
Gloet, M., & Terziovski, M. (2004). Exploring the relationship between knowledge management practices and innovation performance. Journal of Manufacturing Technology Management, 15(5), 402-409.
Gold, A. H., Malhotra, A., & Segars, A. H. (2001). Knowledge management: An organizational capabilities perspective. Journal of Management Information Systems, 18(1), 185-214.
Guenzi, P., & Troilo, G. (2006). Developing marketing capabilities for customer value creation through Marketing–Sales integration. Industrial Marketing Management, 35(8), 974-988.
Gunawan, M. (1999). Indonesian tourism: development policies and the challenge for research and education. Pookong, K. and King, B. Asia-Pacific Tourism; Regional Cooperation, Planning and Development.: Hospitality Press, Victoria, 147-164.
Hameed, W. U., Basheer, M. F., Iqbal, J., Anwar, A., & Ahmad, H. K. (2018). Determinants of Firm’s open innovation performance and the role of R & D department: an empirical evidence from Malaysian SME’s. Journal of Global Entrepreneurship Research, 8(1), 29.
Hamel, G., & Prahalad, C. (1990). Strategic intent. Harvard Business Review, 67(3), 63-76.
Henseler, J., Ringle, C. M., & Sinkovics, R. R. (2009). The use of partial least squares path modeling in international marketing New challenges to international marketing (pp. 277-319): Emerald Group Publishing Limited.
Holjevac, I. A. (2003). A vision of tourism and the hotel industry in the 21st century. International Journal of Hospitality Management, 22(2), 129-134.
Hussien, F. M., & Jones, E. (2016). The requirements of disabled customers: a study of British customers in Egyptian hotels. Journal of Tourism Management Research, 3(2), 56-73.
Imran, M., Hameed, W., Ul,, & Haque, A., UL, . (2018). Influence of industry 4.0 on the production and service sectors in Pakistan: Evidence from textile and logistics industries. Social Sciences, 7(12), 246.
Khan, R. E. A., & Rasheed, M. K. (2016). Political economy of tourism in Pakistan: The role of terrorism and infrastructure development. Asian Development Policy Review, 4(2), 42-50.
Kothari, T., Hu, C., & Roehl, W. S. (2005). e-Procurement: an emerging tool for the hotel supply chain management. International Journal of Hospitality Management, 24(3), 369-389.
Kotler, P., & KELLER, L. (2005). Kevin. Marketing management, 348.
Lee, C.-C., & Chang, C.-P. (2008). Tourism development and economic growth: A closer look at panels. Tourism Management, 29(1), 180-192.
Lindquist, J. A. (2009). The anxieties of mobility: Migration and tourism in the Indonesian borderlands. University of Hawaii Press.
Mayan, S. N. A., & Nor, R. M. (2017). Prospects and challenges of ecotourism sector and poverty eradication in Sabah: The case of orangutans and Mabul Island. Global Journal of Social Sciences Studies, 3(1), 1-12.
McEachern, M., & Warnaby, G. G. (2005). Improving customer orientation within the fresh meat supply chain: A focus on assurance schemes. Journal of Marketing Management, 21(1-2), 89-115.
Mohammad, A. A. M. (2014). The mediating effect of marketing capabilities on the relationship between customer relationship management (CRM) dimensions and hotel performance. Universiti Utara Malaysia.
Mohammed, A. A., & Rashid, B. (2012). Customer Relationship Management (CRM) in hotel industry: A framework proposal on the relationship among CRM dimensions, marketing capabilities, and hotel performance. International Review of Management and Marketing, 2(4), 220-230.
Morgan, N. A., Vorhies, D. W., & Mason, C. H. (2009). Market orientation, marketing capabilities, and firm performance. Strategic Management Journal, 30(8), 909-920.
Mueller, H., & Kaufmann, E. L. (2001). Wellness tourism: Market analysis of a special health tourism segment and implications for the hotel industry. Journal of Vacation Marketing, 7(1), 5-17.
Oh, C.-O. (2005). The contribution of tourism development to economic growth in the Korean economy. Tourism Management, 26(1), 39-44.
Okon, E. O. (2014). Inbound tourism and social factors in Nigeria: Evidence from an Ardl-Ecm Model. Asian Journal of Economics and Empirical Research, 1(2), 40-47.
Pekovic, S., & Rolland, S. (2016). Customer orientation and firm’s business performance: A moderated mediation model of environmental customer innovation and contextual factors. European Journal of Marketing, 50(12), 2162-2191.
Piercy, N. F. (2002). Market-led Strategic Change: A Guide to Transforming the Process of Going to Market. 3rd edn Oxford: Butterworth-Heinemann.
Pine, R. J., Lam, T., & Zhang, H. Q. (2013). Tourism and hotel development in China: From political to economic success. Routledge.
Pulendran, S., & Speed, R. (1996). Planning and doing: the relationship between marketing planning styles and market orientation. Journal of Marketing Management, 12(1-3), 53-68.
Reinartz, W., Haenlein, M., & Henseler, J. (2009). An empirical comparison of the efficacy of covariance-based and variance-based SEM. International Journal of research in Marketing, 26(4), 332-344.
Roe, D., & Urquhart, P. (2001). Pro-poor tourism: harnessing the world's largest industry for the world's poor: IIED London.
Roudi, S., Arasli, H., & Akadiri, S. S. (2018). New insights into an old issue–examining the influence of tourism on economic growth: evidence from selected small island developing states. Current Issues in Tourism, 1-21.
Schmidgall, R. S. (2002). Hospitality industry managerial accounting: Educational Institute of the American Hotel & Lodging Association.
Shah, S. M. M., Ali, R., Dahri, A. S., Ahmed, N., & Brohi, Z. A. M. (2018). Determinants of job satisfaction among Nurses: Evidence from South Asian Perspective. Journal of Academic Research in Business and Social Sciences, 8(5), 19-26.
Shi, J., & Yip, L. (2007). Driving innovation and improving employee capability: The effects of customer knowledge sharing on CRM.
Sik Jeong, J., & Hong, P. (2007). Customer orientation and performance outcomes in supply chain management. Journal of Enterprise Information Management, 20(5), 578-594.
Slobodan, Č., Vladimir, M., & Ivana, B. (2015). The contribution of tourism industry on the GDP growth of Western Balkan countries. Industrija, 43(3), 159-170.
Slotegraaf, R. J., & Dickson, P. R. (2004). The paradox of a marketing planning capability. Journal of the Academy of Marketing Science, 32(4), 371-385.
Tajeddini, K., & Trueman, M. (2008). Effect of customer orientation and innovativeness on business performance: a study of small-sized service retailers. International Journal of Entrepreneurship and Small Business, 6(2), 280-295.
Taqi, M., Ajmal, M & Ansari, M.S (2018). Financial efficiency of India tourism development corporation (ITDC) limited: An empirical study. Journal of Tourism Management Research, 5(1): 14-22.
Theodosiou, M., Kehagias, J., & Katsikea, E. (2012). Strategic orientations, marketing capabilities and firm performance: An empirical investigation in the context of frontline managers in service organizations. Industrial Marketing Management, 41(7), 1058-1070.
UNWTO. (2012). Tourism Highlight 201 2, World Tourism Organization. Retrieved April 29 ,201 3from http://dtxtq4w60xqpw.cloudfront.net/sites/alI/fi1es/docpdf/unwtohi~hIights12enhr I.pdf.
UNWTO. (2013). Tourism Highlight 20 13, World Tourism Organization. Retrieved August 1 ,20 13from http://ln kt.unwto.org/en/pub1ication/unwto-tourismhighlights-20 13-edition.
Vorhies, D. W., Orr, L. M., & Bush, V. D. (2011). Improving customer-focused marketing capabilities and firm financial performance via marketing exploration and exploitation. Journal of the Academy of Marketing Science, 39(5), 736-756.
Yu-Chi, S. (2018). Revisiting the tourism-led growth hypothesis in a dual model using Mwald Granger causality analysis. Asian Economic and Financial Review, 8(8), 1102-1110.
Yu-Chi, S., & Lin, H. P. (2018). Causality relationship between tourism, foreign direct investment and economic growth in Taiwan. Asian Journal of Economic Modelling, 6(3), 287-293.
Yueh, C., Lee, Y., & Barnes, F. B. (2010). The effects of leadership styles on knowledge-based customer relationship management implementation. International Journal of Management and Marketing Research, 3(1), 1-19.
Zack, M., McKeen, J., & Singh, S. (2009). Knowledge management and organizational performance: an exploratory analysis. Journal of Knowledge Management, 13(6), 392-409.
Zailani, S., Omar, A., & Kopong, S. (2011). An exploratory study on the factors influencing the non-compliance to halal among hoteliers in Malaysia. International Business Management, 5(1), 1-12.
Zhu, Z., & Nakata, C. (2007). Reexamining the link between customer orientation and business performance: The role of information systems. Journal of Marketing Theory and Practice, 15(3), 187-203.