PENANGANAN IRREGULARITY CARGO DI PT. SURYAGITA NUSARAYA BANDUNG

Eka, Satria Wibowo (2020) PENANGANAN IRREGULARITY CARGO DI PT. SURYAGITA NUSARAYA BANDUNG. D4 thesis, Poltekpar NHI Bandung.

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Abstract

Based on data Badan Pusat Statistik Indonesia 2019, the contribution of the logistics business sector to the Gross Domestic Product in the second quarter amounted to Rp 220.6 trillion. Logistics growth ranges from 12-13% or above the level of Indonesia economic growth. PT. Suryagita Nusaraya is a logistic freight forwarder handling various cargoes including irregularity cargo which is according to GSBU is an occurrence of irregularities in services field. However, its implementation is not in accordance with standard operating procedures, consisting of overload cargo, missing cargo, damage cargo and found cargo. Irregular cargo handling is a solution to this deviation. Therefore, the researchers examined in more detail the handling of irregularity cargo at PT. Suryagita Nusaraya Bandung.. The study used a descriptive exploratory method with a qualitative approach. Purposive sampling technique with semi-structured interviews and reduction analysis techniques, presentation, conclusion drawing, data verification and triangulation. The results of this study found that in 2019 the company encountered three irregularity cargo, two overload cargo and one damage cargo. In practice the company had carried out according to existing procedures, but still had problems handling it. These problems are the difficulty of communicating with airlines in determining the responsibility for the cargo damage incident, so that quite a lot of time is consumed by both officers and customers. The recommendation that was obtained was the creation of a special division in handling cargo damage in order to improve communication between airlines and companies, as well as making special terms & conditions regarding cargo damage to clarify the company's position in the event of damage to cargo in the field.. Key words : irregularity cargo handling, overload cargo, missing cargo, damage cargo, found cargo.

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