PENANGANAN IRREGULARITY GENERAL CARGO DI PT SWABUANA PRATAMA BANDUNG PADA MASA PANDEMI COVID - 19

NOAH ALEXANDER, HARTANTO (2022) PENANGANAN IRREGULARITY GENERAL CARGO DI PT SWABUANA PRATAMA BANDUNG PADA MASA PANDEMI COVID - 19. D4 thesis, Poltekpar NHI Bandung.

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Abstract

In 2020, the whole world, including Indonesia, felt concerns about their daily activities due to the Covid-19 Pandemic which made Indonesians have to stay at home and shop online. Grocery items are General Cargo items that are widely sent by cargo companies during the Covid-19 Pandemic. This study aims to identify how PT Swabuana Pratama Bandung handles Irregularity Cargo (Missing, Damage, Overload, Found) that occurred during the Covid-19 Pandemic. The research method used is Descriptive Qualitative by using interview and observation guidelines as an instrument for collecting data. The resource persons in the interview that the author will interview are the Manager and Operational Employees of PT Swabuana Pratama Bandung. The findings found that irregularity still occurs at the time of delivery of general cargo. Handling of irregularity cargo has been carried out properly in accordance with the company's SOP and in accordance with international standards. However, there are some additional actions that can be taken in the future when shipping general cargo that can prevent irregularity cargo from occurring.

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