PELAKSANAAN PELATIHAN UNTUK MENINGKATKAN KINERJA PRAMUSAJI DI BEEHIVE CAFÉ & EATERY BANDUNG

Muhammad, Daffa Fajarizky (2020) PELAKSANAAN PELATIHAN UNTUK MENINGKATKAN KINERJA PRAMUSAJI DI BEEHIVE CAFÉ & EATERY BANDUNG. D4 thesis, Poltekpar NHI Bandung.

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Abstract

Tourism industry expands over the human era where the needs of knowledge and a man will find something new and the restaurant to be a development where nowadays is getting a lot of innovation that carried out by young business people to manage human resources that are. An employee is human resources to give the hospitality, with the training held is expected to support the performance of the employees to serve guests dating. Gredler (1986), states that process of changing attitudes and behavior in practice they are in the built environment (experimental) and very few depend on the situation of the (reality) owned. Hence, the environment that supports training must be created that the process of learning this be done in an optimum. For that, the restaurant management should give optimal training for the sustainability of human resources in its place as a good performance as the determinants of the quality of the company and made feedback systems to her own company as an investment to the human resources that is. This study aims to to identify and know training and also a performance given and methods clear from the management to an employee in Beehive Café & Eatery. This research in a qualitative. Uses the method in-depth interviews to operational manager as a duty manager and also the most know the behavior of employee who is in Beehive Café & Eatery. The result of this research will identify on the implementation of the training to increase performance waitress in Beehive Café & Eatery that can be benchmark and input for the management to develop system training and improve the good performance is. Keywords: Ttraining, Performance

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