STANDAR OPERASIONAL PROSEDUR PELAYANAN DI BAGIAN KANTOR DEPAN DAN RESTORAN DI ERA NORMAL BARU

Naufal Ahmed, El Mubarok (2020) STANDAR OPERASIONAL PROSEDUR PELAYANAN DI BAGIAN KANTOR DEPAN DAN RESTORAN DI ERA NORMAL BARU. D4 thesis, Poltekpar NHI Bandung.

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Abstract

The finished project this study about standard operating procedures to part the front office and restaurant during the new normal era that has happened to now .The research is the qualitative study with the methods descriptive about creation standard operating procedures the front office services and restaurant services that in adjust to protocol health in the new normal era .Technique data collection use the literature study or from the ministry of health and Indonesia hotel and restaurant in knowing protocol health need to be used as a guide to the operation of hotel in the new normal era .Writer get way to know how standard operating procedures for service the front office and restaurant services can work in the era of normal new .Writer conducting the research in three non-star hotel with the interviews and documentation of photos method to support standard operating procedures who writers made. This research aimed at producing standard operating procedures the home office and ministry restaurant in the new normal that has been going on in order to be used by hotel non stars hotel so that the hotel can operate in full in accordance with protocol. health has been issued. After getting the interview data and documentation writer can conclude and make standard operating procedures in accordance with protocol health and be applied in the new normal. Keywords: standard operating procedure, services, front office, restaurant, new normal era.

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