ORGANIZATIONAL FACTORS, WORKING ENVIRONMENT AND JOB SATISFACTION A STUDY FROM SERVICE INDUSTRY OF INDONESIA

Dr. Anang, Sutono, MM.Par, CHE., et.al. (2018) ORGANIZATIONAL FACTORS, WORKING ENVIRONMENT AND JOB SATISFACTION A STUDY FROM SERVICE INDUSTRY OF INDONESIA. International Journal of Management and Business Research, 8 (2). pp. 142-154.

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Abstract

Analyzing the impact of various job-related factors on the level of satisfaction of employees is of core interest in present literature. The objective of the current study is to empirically examine the impact of various factors on job satisfaction from the context of the Indonesian service sector. To address the stated objective, this study has conducted the questionnaire-based survey on various employees currently working in the service industry. Among the significant factors, training and development, work environment, emergency favour, fringe benefits, promotion, vocations, after retirement benefits, the behaviour of the colleague’s carrier progression, annual benefits and communication with the manager are core indicators of job satisfaction. Both demographic and structural based analysis has been conducted. Structural analysis has explained the fact that all the indicators are positively and significantly contributing to job satisfaction in the region of Indonesia. For the regression analysis, it is found that individual factors like pay package, training, non-financial motives, emergency cooperation and carrier progression are positively contributing towards JSF. Meanwhile, the contribution of vocations and carrier progression is found to be significantly significant. Based on the stated findings, this study has provided significant evidence regarding JSF and its key indicators in Indonesia. Meanwhile, it also adds to the empirical literature which can generate important insight in the field of human resource and organizational behaviour. However, the core limitations are the focus on one industry, limited sample and absence of cross-sectional analysis. Keywords: Job satisfaction, service industry, Indonesia, structural analysis

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